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Great Customer Service on the Telephone
Categories :"Business & Economics"
Author By :"Kristen Anderson"
Published Date : 1992-11-26
Published by : AMACOM Div American Mgmt Assn
Books Language : en
Description
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those \
His flight is cancelled, and he's history—while Jane sits comfortably in her own \u003cbr\u003e\noffice, wrapping up the deal via a \u003cb\u003econference call\u003c/b\u003e with the client's CEO and the \u003cbr\u003e\nexecutive team. \u003cb\u003eConference calling\u003c/b\u003e allows you to converse with three, four, five, ...
This Book was ranked 21 by Google Books for keyword Conference Call.
Reference
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Free ebook Conference Call - Great Customer Service on the Telephone
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